Direct point of contact
Current support address for questions, privacy requests, and issue reports: SolidStack@outlook.de
Support
Clear help instead of scattered information
Here you can find contact details, privacy information, common questions, and first guidance for cloud or book data issues in one place.
Google cloud backup explained clearly
The website does not only say that there is a cloud feature, but also explains that it is optional and based on private cloud snapshots stored in a protected Drive area.
Privacy details easy to find
The privacy policy is easy to open on the website and always available in German and English.
Issue reports
What helps when you report an issue
A few concrete details help much more than a long general description when something goes wrong.
- Which area was affected: library, wishlist, scan, covers, suggestions, or cloud?
- On which device and app version did the issue occur?
- If there was an error message, note the wording as precisely as possible.
- For cloud issues, the exact message from Google or a screenshot of the error is especially helpful.
FAQ
Support FAQ
Many support questions are not only about bugs, but also about how storage and cloud features work in Booky.
Why does cloud backup not work for every Google account immediately?
Cloud backup is not yet available for every Google account by default. While Google still treats this access as a testing setup, supported accounts have to be enabled individually.
Can I reproduce many issues without cloud backup?
Yes. Many areas of Booky are fully local, especially library management, wishlist, reading progress, local backups, and exports.
How quickly can I save multiple books?
That is exactly what the bulk ISBN scan flow is for. During batch save, Booky now also shows a visible saving state so the app does not look frozen.
Where is the full privacy policy?
Right here on the website's privacy page. You can open it any time in German or English.